Privacy Policy | LENTA BUILDING MATERIAL

Lenta Building Materia Privacy policy

Who We Are

Lenta Building Material provides a boutique, customer-oriented experience for those looking to build new, or upgrade their home. With a specialised focus on designer kitchen and bath supplies, we sell a wide range of quality sinks and tubs, basins, bathtubs, tap-ware, shower accessories and other building material from our warehouse located in Melbourne, Australia. We offer a wide variety of products that helps our clients create a curated project plan specific to their needs and budget. With dozens of styles from which to choose, we’ve got products for every taste, every style and every budget. We have the experience and expertise to help you realise the vision of your space from concept to completion.

For over 25 years, our factory in China has been manufacturing a wide range of quality products and now become one of China’s leading building material manufacturers. We have top quality parts and looks that will go the distance. What’s more, Lenta Building Material stands behind what we sell with quality warranties.

At Lenta, there’s a reason we collect data from our customers. We want to ensure you have the best experience possible, every time you shop with us, whether in-store or online.

So what data are we talking about? Usually this includes your name, delivery address or contact details. It could also include any information we collect when you visit our stores, website or apps. In order to fulfill an order, you may place via our website, it is necessary for us to collect certain information from you. The type of customer information we ask for includes name and address for billing and delivery purposes, day phone number, email address, and product preferences.These details help us complete a transaction with you, make our advertising more relevant and tailor your shopping experience. In some cases, we may also share the information with our parent company its other businesses.

What we won’t do with your data is use it to fill your inbox with irrelevant or unwanted spam or sell your data to anyone else. That’s a promise.

Now here’s the official bit.

Keeping your personal information safe and secure is our priority.

We will not disclose any of your personal information to any third parties without your explicit permission. With regards to information collection and use, Lenta Building Materia is the owner of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

We may also collect information on the times and ways you use our websites. This information will be used to improve the operation of this site and product available for offer.

You also have rights. So, if you want to access your data or provide feedback on how we’re using your personal information, please email us at Info@Lenta.com.au.

Lenta Building Material Pty Ltd (Lenta) are committed to protecting your privacy and personal information. We collect, hold, use and disclose personal information to assist us in carrying on our business, including to provide products and services to you. In this policy we explain how we collect your personal information, how we hold, use and disclose it and what controls you have over it and our use of it.

This privacy policy sets out how Lenta Building Materia uses and protects any information that you give on this website.

Lenta Building Materia may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 May, 2022.

Our policy category is corporate, and we reference from Legislation Privacy Amendment Act 2017 Privacy and Data Protection Act 2014 Privacy Act 1988. Version change description updated to align with obligations under the Privacy Amendment Act 2017.

Lenta Building Material Pty Ltd (Lenta) is committed to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site). In this Privacy Policy the College means the Lenta Building Material Pty Ltd. ABN 27 626 182 116. When we collect, store and use your personal information, we do so in accordance with the rules set down in the Australian Privacy Act 1988 (Cth) and Privacy Amendment Act 2017.

Scope

This policy applies to all personal information provided to or collected by Lenta Building Material Pty Ltd.

The Definitions

Personal information means:

your name.
images of you;
your contact details, including email address, mailing address, street address and/or telephone number;
your age and/or date of birth.
your demographic information, such as postcode.
your preferences and/or opinions.
the information you provide to us through customer surveys.
details of products and services we have provided to you and/or that you have enquired about, and our response to you;
your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour.
information about your access and use of our Site, including using Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
any other personal information requested by us and/or provided by you or a third party. We may collect these types of personal information directly from you or from third parties.

Company information means:

Your Company’s Name
Your business ABN
Your business addresses
Your project information
Purchase plan
Additional any other information may be requested by us if we need

What we collect

Personal information is information that identifies you or from which you may reasonably be identified. The types of personal information that we may collect about you includes:

name and job title and company detail
contact information including email address
other information relevant to the delivery of your purchase for shipping
other information for proving identity
gender, date of birth and age
identification information, including signature, driver’s licence number and student identification number
contact details, including personal and business addresses, email addresses and telephone numbers
details of a family member you register for an in-store event, competition or promotion, including name and age
details about your purchases and orders from us and your product and services preferences
vehicle number plate details
employer or business details
digital information, such as cookies (which are small data files transferred onto devices when a website or apps are accessed), tags and pixels (which ‘tag’ devices), software versions used, device identifiers (like IP address), location data (where available and not disabled by the user), dates, times, file metadata, referring website/app, data entered, and user activity such as links clicked app installations, app launches, adding items to a basket, adding items to a wish list and making purchases
financial information, including bank and cheque account details and credit card details, and information about your credit history
images from video surveillance and other cameras in our stores (including in car parks, pick up areas and store entrances)
images from facial recognition software and
if you apply for employment with us, details regarding your employment history, educational qualifications and similar information

We will usually collect personal information about you directly from you, however we may also collect information from our related companies from trusted unrelated third parties. The types of information we may collect from these companies includes information about your transactions or other interactions with them, including browsing on their websites and apps, recently credit history. We may also collect deidentified data from (and share deidentified data with) Related Companies for data analysis purposes.

The main ways we collect personal information about you are:

if you purchase or order any product from us
if you visit a Lenta store or if you contact us, including to make an inquiry regarding our products and services, to make a complaint, to provide feedback, to seek a refund, or to attend an event
if you are a supplier or service provider, in connection with the supply of products and services by your business to us
if you access our website or apps (for example, our PowerPass App), including by the use of cookies (which are small data files transferred onto devices when a website/app is accessed), tags and pixels (which ‘tag’ devices), which may track what you view on our website or apps and also other websites/apps that you visit. Cookies, tags and pixels may also come from third party services (such as Facebook) for the purpose of collecting data to enable website or app performance measurement and personalised advertising
if you hire equipment from our stores where we supply that equipment as agent for a third party, that third party may share your hire details with us
if you arrange a service or quote using a booking service provided by a third party in connection with our business, those third parties may share your details with us
if you interact with us via social media platforms
if you subscribe to any of our mailing lists or use any of our online applications
if you participate in any competition that we conduct
if you apply for a business account or any other type of credit account with us
via our security cameras or other cameras installed in our stores (including in car parks, pick up areas and store entrances)
if you undertake any of our induction, safety or compliance processes
if you use a loyalty membership or team member discount in connection with a transaction or Lenta account
if you engage, request or seek a quotation for a service from a third party that we use to provide a service to you; or
if you submit an employment application to us.

We may also collect personal information about you from:

publicly available sources, including from Australian Government agencies (such as the Australian Securities and Investments Commission), internet search platforms and social media platforms, such as Facebook
any person authorised to act on your behalf or authorised to provide your personal information to us
credit reporting bodies and other credit providers, if you apply for a business account or any other type of credit account with us
anyone sharing information with us for loss prevention and/or law enforcement purposes
any persons you nominate, if you submit an employment application to us; and
our Related Companies including information about your transactions or other interactions with them, including browsing on their websites and apps (as well as inferred information and characteristics as a result of undertaking data analysis).

Why do we ask for this information

When you place an order we need your contact and payment information to enable us to take payment and fulfil your order or to assist with Joint Activities. You can browse our website without providing us with any of this information. When you want to place an order via the website, we ask you to login or register so you can open a customer profile and upload and save images, save your browsing information and your preferences and retrieve them from any of your devices.

When you book an appointment via our website, we will ask for your name and contact details to manage your booking. We ask for information (for example your tastes in colour and style, the size of your house) to better guide you in the viewing of our offering and use of our services.

You may also provide us with personal information via our forums, product questions and reviews, customer support video chat, survey responses or competition entries.

We will ask for or collect your personal information when you use or contact our customer support services, including telephone support, instant messaging and video chats, Wechat, tweets and direct messages.

We collect personal information from third party sellers to ensure that we are only allowing legitimate third parties to sell through Online Marketplace and to ensure we can communicate with third party sellers to enable us to undertake the Joint Activities.

We ask for your consent before using any user generated content on our website and/or on our social media channels. If you give us your consent, you will be able to withdraw it at any time by messaging us on the platform we used to contact you requesting your consent, or by contacting us using the contact details provided below in section 9.

We ask for your permission to send you marketing and promotional material via post, telephone, email and SMS so that we can send you free gifts, discount vouchers, invitations to events, special offers and other marketing material that we believe may be of interest to you. If you give permission, you will be able to withdraw it at any time: by using the unsubscribe link in each communication we send out which will opt you out of receiving either marketing emails or SMS messages, as applicable

where you are a registered user of our Website, by using the My Account section on our Website and logging in using your username and password
by emailing us info@lenta.com.au or
by writing to Lenta Customer Services, Unit 6, 830-850 Princess Hwy, Springvale, 3171, VIC Australia or by using the Contact Us enquiry form on our website.

When you use your payment card to make a purchase with us (either instore or online), we will link details of that purchase with other purchases made with the same payment card. (For security purposes, we don’t keep your payment card details for this purpose.) We use this information to better understand how our customers purchase from us. If you join the Lenta membership, or if you opt in to receiving marketing communications from us, we will link details of your purchases with us (including, if you have joined the Lenta membership, details of purchases made before you joined the Lenta membership) with the other details that we hold about you, and we may use this information to make our communications with you more relevant. You can opt-out of this use of your personal information by emailing us at: info@lenta.com.au.

We may also provide you with offers and marketing information about our products and services printed with your till receipt. We may use personal information we hold about you, including details of the items you’ve bought, in order to provide you with offers and information that we believe may be of interest to you in this way. You can opt-out of this use of your personal information by emailing us at: info@lenta.com.au.

You do not have to give us permission in order to use our website.

Please note that, even if you choose not to receive this marketing information from us, we may still use your personal information to provide you with important services communications, including communications in relation to any orders you submit or products you purchase. We may also offer you the opportunity to indicate the specific types of marketing communications you are particularly interested in receiving from us; where possible, we will tailor the communications you receive to reflect your choices, but we may send you other communications that may be of interest to you. If you are a Lenta member, please note that by opting out of marketing communications from us, you will also opt-out of receiving Lenta membership communications.

What we do with the information we gather

We use and disclose your personal information in connection with carrying on our business (including to provide products and services to you and relating to our involvement in loyalty schemes that we participate in)

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

to charge you for products and services we provide to you and to prepare invoices and sales records for such purchases
to provide advice regarding our products and services to you (or arrange for others to do so at our request)
to deliver our products and services to you
to consider feedback and complaints that you may make to us
to provide refunds and exchanges
to promote and advertise our products and services (including by including your feedback in our advertising) and to undertake competitions and events
to personalise advertising and content displayed to you (including the layout and content of our website/apps, and advertisements displayed to you on or via third party websites, apps or platforms such as Facebook)
to undertake product recalls
to monitor our sales of products and services and for quality control purposes, including undertaking customer surveys and analysis, or seeking feedback from customers
to assist in determining your product or service preferences and preferred store locations, or to direct you to your closest store when using our websites or apps
to undertake data processing, data analysis and matching, market research or trend analysis to better understand our customers’ preferences, personalise websites/apps and (where you have consented to receiving offers or direct marketing) to offer products or provide services of greater interest to you or engage in direct marketing
to derive insights about you in order to better understand your preferences and interests, personalise your experience, enhance the products and services you receive, and to tell you about products and services that may be of interest to you.
in the case of our suppliers or service providers, to manage the provision of products and services to us
to monitor customer traffic in our stores and identify high traffic areas or frequently visited locations in our stores
to monitor and measure the use of our websites or apps, including web-based referral channels, data entered and user activity such as links clicked
to assist us to develop and deliver new products and services
to assess any application that you make to us for a Lenta account or other credit account, of any nature
to assist us in ensuring security, health and safety and customer protection in our stores (including car parks, pick up areas and store entrances)
to assist us, our service providers and Related Companies, and other third parties who we share information with for loss prevention or law enforcement purposes in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities
in the case of images from facial recognition software, for loss prevention or store safety purposes
in the case of inferred characteristics produced through data analysis, for improving products and service offerings
to recruit our employees or engage contractors
for any other purpose disclosed to you at the time the relevant personal information is collected and
for purposes directly related to any of the above.

We work with a number of third parties in carrying on our business and may disclose your personal information to:

third parties to facilitate the provision of products and services to you (including to facilitate repairs and customer recalls), such as to product manufacturers and suppliers, couriers and installers
third parties, if you hire equipment from us which we supply as an agent for that third party
marketing, advertising and promotions services providers and event organisers in connection with our marketing, advertising and events
third parties who provide services to us in connection with our business operations, undertaking data monitoring or data analysis and data matching activities, monitoring trends in customer preferences or transactions and the operation and maintenance of our website, as well as our online services or online apps
third party platforms who display advertising or content (including personalised advertising) based on your personal information or preferences (including social media platforms such as Facebook)
credit reporting agencies and other credit providers, to assist in assessing any application that you make to us for a Lenta account or other credit account, of any nature
third parties who provide other administrative and operational services to us in connection with our business, including for example financial institutions, security services providers, market research or feedback collection companies, IT service providers, payment processers and collectors, mailing houses and card manufacturers
our professional advisers, where required to enable any such adviser to provide services to us
third parties necessary to assist us in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities
third parties who we share information with for loss prevention and law enforcement purposes, in investigating and preventing any potential, suspected or actual breaches of law or fraudulent activities
law enforcement agencies, government agencies or other third parties, where required under or authorised by law (for example, to comply with a subpoena, a warrant or other order of a court or legal process)
other persons disclosed to you at the time the relevant personal information is collected and
for data analytics including for insights and strategic and operational decision making
for product safety-related matters (including recalls).

Use of personal information table:

Purpose of processing	Our legal basis
carry out our obligations under any contracts entered into between you and us for example, we will use your payment details and delivery address to process and fulfil your order(s), and to communicate with you about your order for a service or product	Contractual necessity – we use your personal information in order to meet our obligations under our contract with you (for example, to deliver a product you have ordered).
enable you to successfully transact through the Online Marketplace	Contractual necessity – we (and third party sellers) use your personal information in order to undertake Joint Activities.
in order to communicate with third party sellers	Contractual necessity – we require the personal information from third party sellers to ensure we can communicate with them regarding our Joint Activities.
administer your membership to any membership scheme we provide (including membership of the Lenta account); for example, we will keep a record of your membership and use your details to ensure you receive the benefits of that membership	Legitimate interests – we use your personal information to manage our relationship and to administer your membership of our membership schemes so that you can make best use of them.
in the event that you do not complete your registration or order, we may use any contact information you have provided us to follow up on your partial registration or order	Legitimate interests – we use your personal information in order to remind you of your partial registration or order and so that you can (if you wish) complete the registration or order.
communicate with you about your order for a product or service	Contractual necessity – we use your personal information in order to meet our obligations under our contract with you (for example, to deliver a product you have ordered).
communicate with you about a customer service query	Legitimate interests – we use your personal information to answer your query.
contact you about an appointment you have booked on diy.com	Legitimate interests – we use your personal information to contact you with details of the appointment.
contact you about leaving a review on a product or service or providing feedback once your order has been completed or the service has been provided	Legitimate interests – we use your personal information to contact you so that we can ask you to provide feedback on the product or service you have ordered. We use feedback from customers as part of improving our products and services.
notify you about changes to our services and to otherwise communicate with you. For example, we will use your contact details in order to respond to any queries that you submit to us	Legitimate interests – we use your personal information to keep you up to date with information about our services, and to respond to your queries.
provide you with information about products and services, including free gifts, special offers and discounts	Legitimate interests – we use your personal information to provide you with this information. In some cases (such as where we’re required to do so by law) we will ask for your consent before sending you this information (in which case we rely on consent and not legitimate interests as our legal basis).
review your past purchases and viewing history on our website to provide you with special offers or to tailor your experience online	Legitimate interests – we use your personal information to provide you with these offers and to tailor your experience when using our online services.
help us review, develop and improve the products and services we offer, including our Digital Services. For example, calls to our contact centres may be monitored and/or recorded for quality control and training purposes. If you raise a query (for example about a product or about our service) while we still hold a recording of your call, and we can investigate or answer your query by referring back to this call, we may do so. This may mean that your call recording will be held until your query has been resolved	Legitimate interests – we use your personal information to help us deliver the best quality of service to you and our other customers.
monitor details of your visits to our Digital Services, including page views, for business and data analysis purposes and to ascertain the products, services, promotions, special offers and discounts that are likely to be of particular interest to you and to use this to send tailored marketing information to you (where we are permitted to do so). For instance, if you browse pages of our Digital Services in relation to a particular category of product, we may use this information to send you marketing communications about that category of product	Legitimate interests – we use your personal information to (i) help us deliver the best quality of service to you and our other customers; and (ii) provide you with tailored advertising and to tailor your experience when using our Digital Services.
improve and measure the effectiveness of our marketing communications, including online advertising. We also share cookie and other data with entities such as Google and Facebook in order to make our advertising more relevant to you. We require any such third parties to treat your personal information as fully confidential and to fully comply with all applicable data protection legislation	Legitimate interests – we use your personal information to help us understand the effectiveness of our advertising and to make sure you see adverts that are most relevant to you.
provide, enhance and personalise your experience on our Digital Services	Legitimate interests – we use your personal information to deliver you a tailored experience when using our digital services.
carry out security checks to protect against fraudulent transactions and to prevent and detect criminal activity	Legitimate interests – we use your personal information to protect against unlawful activities. In some cases we may also be under a legal obligation to disclose your personal information (for example, to law enforcement agencies).
address any claims made against us. For example, we may share details of our accident logs and CCTV footage with our claims handlers and insurers in connection with any claim made or likely to be made against us	Legitimate interests – we use your personal information to address any claims that are made against us. In some cases we may also be under a legal obligation to disclose your personal information (for example, in connection with legal proceedings). Legal proceedings – Where the personal information constitutes special categories of personal data (for instance, health information), we will process the information on the basis that it is necessary for the establishment, exercise or defence of legal claims (as the case may be).
in order to comply with any legal obligation (including in connection with a court order)	Compliance with legal obligation – we process your personal information in order for us to comply with our legal obligations.
in order to enforce or apply our Digital Services Ts&Cs, Terms and Conditions of Sale, Supply & Install Terms or other agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates)), or to protect our rights, property or safety or those of our customers, employees or other third parties.	Legitimate Interests – we process your personal information in order to conduct and manage our business
share user generated content on our websites and/or social media channels	Consent – where we use your user generated content (such as your social media posts) we will ask for your consent before processing your personal information for this purpose.
in order to provide a safe Online Marketplace	Legitimate Interests – we process this personal information to ensure that we are only allowing legitimate third parties to sell through Online Marketplace

Personal information you disclose to us will only be held or processed overseas in accordance with all applicable law.

Who do we share your personal information with

We may disclose your personal information to third parties, including in the following circumstances:

We use third parties to carry out certain activities on our behalf that involve the processing of personal information. For example, we may engage third party service providers to fulfil orders, deliver packages, send postal mail, SMS text messages and email, maintain and update our databases of customer details (including the removal of repetitive or incorrect information), analyse data to help us develop, provide and improve our products and services, provide marketing assistance, process card payments, process payments online, carry out surveys and installations, provide customer service, process the booking of appointments and handle claims. These third parties have access to personal information needed to perform their functions, but may not use it for other purposes. We may use the information we receive from third parties to supplement, improve and add to our databases of customer details, for purposes such as credit checking and fraud prevention.
Where we allow customers to pay for products and services via our Digital Services using online payment methods and digital wallets, customer personal information may be shared with providers of those services for payment purposes in order to process the transaction, for example with PayPal when you choose to use PayPal for your payment. For more information on how PayPal uses personal information that it collects from you, please see PayPal’s Privacy Policy. Send Money, Pay Online or Set Up a Merchant Account – PayPal.
We may share information that we hold about you (for example, your email address and information about your purchases) with third parties that also hold your information or have an existing online relationship with you in order to identify you and to enable us to provide you with relevant marketing online. For instance, we may share your information with social networking sites such as Facebook and Google so that they can identify you as a customer of ours and can tailor the marketing we send you via their sites and products.
We may also share information that we hold about you with third parties with whom we have a commercial arrangement or shared business interest. Those third parties may also share information that they hold about you with us. For instance, where we operate Lenta stores as a concession within stores of another retailer, we may share information about you and your purchases with the other retailer (and they may share information they hold about you with us) so that we and that retailer can assess and analyse our commercial arrangement, and ultimately develop and improve the products and services we offer. We will only share this information where there are appropriate safeguards in place with the third party.
When you use the Online Marketplace, we share personal information with third party sellers to enable them to undertake the Joint Activities and their own activities.
We may pass personal information to external agencies and organisations (including the police and other law enforcement agencies) for the purpose of preventing and detecting fraud (including fraudulent transactions) and criminal activity. These external agencies may check the information we give them against public and private databases and may keep a record of such checks to use in future security checks. We may also disclose personal information to the police and other law enforcement authorities in connection with the prevention and detection of crime.
We may pass personal information to our insurers in the event that a claim is made or could be made against us. For example, we may send CCTV footage and information contained in our accident logs to our insurers. In the event that we sell or buy any business or assets, we may disclose personal information held by us to the prospective seller or buyer of such business or assets. If we or substantially all of our assets are acquired by a third party (or subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets.
We may pass your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply our Digital Services Ts&Cs, Terms and Conditions of Sale, Supply & Install Terms and other agreements we have with or otherwise concerning you (including agreements between you and us (or one or more of our affiliates)); or to protect our rights, property or safety or those of our customers, employees or other third parties.
We may share anonymous or aggregate data (such as aggregated statistics or other anonymised data) with third parties.
We may use your personal information to enforce or apply our warranty terms and conditions.

Marketing and advertising purpose

As part of our functions and business activities and to promote the services we can provide to you, we may use, and disclose to third parties, personal information that we have collected from you or trusted third parties (including our Related Companies), for the purposes of advertising (including online behavioural advertising and website/app personalisation) and other direct marketing and personalised communications. We may engage third parties to assist us in ensuring that the marketing and advertising we provide is of interest to you. Direct marketing includes Lenta or third parties:

sending to you and/or contacting you directly in relation to promotions and information about our products and services;
personalising the layout of our website/apps to display products and services of interest to you; and
providing targeted advertising content to you (including through third party websites/apps).

We may also collect and use personal information about you from our Related Companies, such as purchase history and webpages visited on their websites and apps, to help personalise our website/app appearance for you and our direct marketing communications to you.

Generally, we will provide direct marketing and personalised communications to you where you have requested or consented to receiving such information. You can opt out of receiving direct marketing communications from us by using the opt out link or details provided in the direct marketing communication or in the case of online advertising, by managing your preferences in digital platforms such as Google or Facebook.

The third parties we engage to assist us in marketing and advertising may use cookies and other technologies, such as tags and pixels, to obtain information about your preferences when you access online platforms or websites/apps other than our websites/apps. Your preferences collected in this manner may be disclosed to us. You can manage your preferences in relation to targeted online advertising directly through digital platforms such as Google or Facebook.

We may collect, use or disclose information about you in order to combine the information that we hold about you with information about you collected from or held by Related Companies and other trusted partners or from public sources. We may do this to enable us to derive insights about you. This includes being able to better understand your preferences and interests, personalise your experience, enhance the products and services you receive, and to tell you about products and services that may be of interest to you. We may also use Related Companies and trusted service providers to undertake the process of creating these consumer insights.

Right

You have the right to ask us to:

Confirm what personal information we hold about you and provide you with a copy of that data
Correct any personal information that is inaccurate
Remove your personal information where there is no good reason for us to continue to hold that data
Temporarily stop using your personal information if you are questioning our right to use that data and in other circumstances where that right is applicable
Stop using your personal information unless we can demonstrate a valid reason why we need to continue to hold that data e.g. to support a product warranty;
Stop using your personal information to send you marketing materials such as our catalogue, marketing email, discounts or vouchers.
Provide you with the personal information that you have provided to us, in a structured and commonly-used electronic format, or transmit that information directly to another company if that is technically feasible. This applies where we are using your personal information on the basis of your consent or because it is necessary to perform a contract with you (see How do we use your personal information, above).

Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests.

We want to make sure that the personal information we hold about you and your preferences as to how we contact you are accurate and up to date. If any of the details are incorrect, please let us know (details below) and we will amend them.

You also have the right to make a complaint to the supervisory authority if you’re not happy with how we’ve handled your personal information.

Notice: by doing any of the above actions, incomplete personal information may lead to inaccessible of your account.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

The transmission of information via the internet is not completely secure; this risk is common across the internet and not specific to our services. We cannot guarantee the security of your data (including your personal information) transmitted to our services; any transmission is at your own risk.

It is important for you to protect against unauthorised access to your password and to your computing device. Be sure to sign off and close your browser when you have finished your session. This will help to ensure that others do not access your personal information if you share your computing device or use a computing device in a public place such as a library or internet café.

We would recommend that you do not use the same password and e-mail address combination for your Lenta account as you use on other websites. Using the same password and e-mail address combination for multiple accounts puts your personal data at risk. Should your details be subject to a cyber-attack on another website, this can lead to your personal data being compromised in credential stuffing attacks.

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@lenta.com.au.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Australian Privacy Act 1988 (Cth) and Privacy Amendment Act 2017. A small fee will be payable. If you would like a copy of the information held on you please write to Unit 6/830-850 Princes Hwy, Springvale, Victoria, 3171, Australia.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

How to contact us

If you have a question or complaint about this policy, our collection of your personal information or the way in which we deal with your personal information, this should be directed to Lenta ’ Privacy Officer using the contact details set out under the heading “Contact us” below.

You can contact us in writing or by email as set out below:

Lenta officer

Unit6, 830-850 Princess Hwy, Springvale VIC 3171

Email: info@lenta.com.au

Website: www.lenta.com.au/contact-us

Phone: +61 (0) 395 468 037

Policy Update

We may update this policy from time to time. We may let you know of significant changes to this policy by posting a notification on our website/apps. The current version of this policy will always be available on our website/apps and was last updated in May 2022.